Welcome to RAPS2DIO ("Website," "we," "our," or "us"). This Refund Policy outlines the terms and conditions under which refunds are granted for purchases made on our website.

1. Refund Eligibility
1.1. Timeframe:You may request a refund for digital products within 03 days of the original purchase date. The 03 days refund period begins from the date of purchase.
1.2. Refunds for physical products, which are made to order as soon as you place the order, can be requested within 03 days of receiving the product.
1.3. Refund Approval:Refunds are granted at our sole discretion. We reserve the right to deny refund requests if we believe that they do not meet the conditions specified in this policy.

2. Refund Conditions
2.1. Digital Products:Refunds for digital products may be approved under the following conditions:
a. You have not downloaded or accessed the digital media files.
b. Technical issues or problems with the product prevent you from using it as intended, and our support team is unable to resolve the issue to your satisfaction.
2.2. Physical Products:Refunds for physical products may be approved under the following conditions:
a. The product is defective or damaged upon delivery, and you provide sufficient proof (e.g., photos) of the defect or damage.
b. The product does not match the specifications or description provided at the time of purchase.
c. You return the product in its original condition and packaging within 07 days of receiving it.
2.3. S2DIO Services:Refunds for custom services may be approved under the following conditions:
a. You have canceled the service before any work has begun, and no costs have been incurred.
b. The service provided does not meet the agreed-upon specifications, and attempts to resolve the issue with our support team have been unsuccessful.

3. Refund Process
3.1. Requesting a Refund:To request a refund, please contact our customer support team at raps2dio@gmail.com and provide the necessary details, including your order number and the reason for the refund request.
3.2. Refund Approval:Once we receive your refund request, we will review it and determine whether it meets the eligibility criteria. If your request is approved, we will process the refund within 05 business days.

4. Refund Method
4.1. Payment Refunds:Refunds for purchases made by credit card, debit card, or other electronic payment methods will be credited back to the original payment source. Please allow 03 business days for the refund to reflect in your account.
4.2. Physical Product Refunds:Refunds for physical products will be processed once we receive the returned item in its original condition and packaging. You will be responsible for the return shipping costs unless the product was defective or damaged upon delivery.After approval which would take 03 working days please allow 03 business days for the refund to reflect in your account.
4.3. Exceptions:Refunds for purchases made through other payment methods may be processed through alternative means, as agreed upon between you and our customer support team.

5. Contact Information
5.1. Assistance:If you have any questions or need further assistance regarding our Refund Policy or refund requests, please contact us at raps2dio@gmail.com.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy. If you do not agree with these terms, please refrain from making a purchase or using our services.